Providence Health & Services Intake Coordinator PMG Matsu *1.0/Days* in Palmer, Alaska
Providence is calling a Coordinator Intake (PBMG Matsu, Days, 1.0 FTE) to Providence Physician Services Organization in Palmer, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
In this position you will:
Responsible for responding to all inquiries (telephone and walk-in) regarding possible admission to the program or outpatient clinic in a timely, customer-service orientated manner.
Able to comfortably discuss financials, obtain clinical information from potential patient, client, family member, referral representative, mental health and medical professionals to determine appropriateness for scheduled assessment.
Assigns and coordinates intake evaluations with appropriate providers based on patient needs.
Completes documentation upon which intake screening is based and provides it as a part of the patient’s clinical record.
Consults with clinical staff regarding recommendations for intake versus referral to other sources.
Refers patients to other levels of care within the hospital, the outpatient programs, or to other providers or programs if treatment by Providence Breakthrough or Providence Behavioral Medicine Group is not appropriate or feasible.
Works closely with the clinical supervisors, the operations director, the medical director and billing manager.
Able professionally communicate approvals/denials to potential patient, client, family member, referral representative, mental health and medical professionals.
Reviews provider schedules daily to assist with filling schedules to capacity.
Maintains poise under crisis conditions. Follows through on managing crises until resolution, i.e., patient placement or referral to the treatment team or Clinical Supervisor for further follow-up/case consultation or case resolution.
Acts as a resource and coordinates assessments with other behavioral/mental health professionals.
Required qualifications for this position include :
Bachelor's Degree in Social Work, Psychology or related behavioral health discipline.
Assessment and/or crisis intervention experience.
About the ministry you will serve.
Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Alaska in many locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 310757