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Providence Health & Services Practice Support Specialist - PBMG Matsu Clinic in Palmer, Alaska


Providence is calling a Practice Support Specialist (PBMG Matsu, Day Shift, 1.0 FTE) to Providence Physician Services Organization in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

In this position you will:

  • Greets patients/families, registers, verifies and updates necessary information (including prepaid eligibility) on the system. Ensures scheduled visits for patients are with appropriate authorizations. Assist the patient with the completion of routine forms. Reports problems and irregularities.

  • Ensures that the patient's next appointment is scheduled (if appropriate) and referrals are coordinated (if appropriate) prior to patient leaving the office.

  • Answers telephone and disburses callers in a friendly, prompt and accurate manner. Provides accurate information or takes messages when appropriate. Retrieves and disburses messages from answering service/machine and facsimile machine.

  • Schedules, cancels, reschedules and confirms office visits according to office scheduling procedure. Tracks and recalls patients when appropriate for chronic care follow-up and preventive care visits.

  • Prepares for the next day’s activities. This includes printing the physicians' schedules (alphabetically and chronologically), pulling the medical records and printing encounter forms and demographic sheets.

  • Ensures maintenance of medical records. This includes the timely and accurate retrieval and storing of patient records; submitting the medical record to physician for review (i.e. lab results, signature, telephone messages and referrals); filing of dictation, lab work results and physician referral reports; and responding to medical records requests, insuring patient confidentiality at all times.

  • Maintains and updates current information on physician's schedule. Assists physician in keeping to the schedule in order to minimize patient wait times.

  • At staff request, schedules patient testing, procedures, referrals/consultations and admissions with hospitals, specialist and allied health agencies. Types and copies documents/forms as required.

  • Works with attorneys, court, and out of town clinics for staff scheduling.

  • Maintains work area in a clean, neat and orderly manner.

  • Assists with billing, ordering, maintaining supplies, and reporting.

  • Implements care/services that recognize age/diversity specific needs/issues of customers served.

  • Completes initial and annual Competency Plan for assigned job and department.


Required qualifications for this position include:

  • High school diploma or equivalent

  • Computer literacy

  • Working knowledge of scheduling and registration systems in a medical office setting

Preferred qualifications for this position include:

  • 1 year of administrative experience in a medical office setting

About the ministry you will serve.

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Alaska in many locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Clinical)

Location: Alaska-Palmer

Req ID: 244711